OFFICE of the OMBUDSMAN

Fair      Impartial      Confidential

Giving Voice to your concerns...

We... were created by House Bill 269 to serve as an independent  mechanism for parents and the community to communicate education-related concerns to the teachers, principals, staff and administrators of the Cleveland Metropolitan School District.

We... handle complaints, clarify school policies, and mediate parent, student, and, at times, community disputes with the district’s staff or administration not resolved at the building level.

In a courteous, informal manner, The Ombudsman office assists in the resolution of education-related problems and concerns of residents in consultation with other key District departments. Occasionally cases will be referred to an appropriate outside community agency. Everything we do is for the success of Cleveland’s students.